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How to Solve Z-Score Problems

A z-score tells you how far a value is from the mean in units of standard deviations. Once you know the formula, z-score questions become quick plug-in-and-check problems.

📊 Statistics⏱️ ~14 min read🟡 Intermediate

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The Z-Score Formula (The Only One You Need)

The definition of a z-score is:

z = (x − μ) / σ

- x = the value you’re comparing

- μ (mu) = the mean

- σ (sigma) = the standard deviation

Interpretation is simple: z = 2 means “2 standard deviations above the mean,” and z = −1 means “1 standard deviation below the mean.”

Step-by-Step Method for Any Z-Score Question

  1. Step 1: Write down μ, σ, and x (or z).
  2. Step 2: Decide if you’re finding z or finding x.
  3. Step 3: Use the correct equation:
    z = (x − μ) / σ
    x = μ + zσ
  4. Step 4: Check reasonableness (sign + size).
  5. Step 5 (if asked): Convert to probability/percentile using a z-table or a normal CDF.

Example 1: Find a Z-Score

Problem: Test scores are normally distributed with mean μ = 75 and standard deviation σ = 8. If you scored x = 91, what is your z-score?

z = (x − μ) / σ

z = (91 − 75) / 8

z = 16 / 8

z = 2

Interpretation: A z-score of 2 means you scored 2 standard deviations above the mean.

Example 2: Solve Backwards (Find x from z)

Problem: Heights have mean μ = 66 inches and standard deviation σ = 3 inches. What height corresponds to z = −1.5?

x = μ + zσ

x = 66 + (−1.5)(3)

x = 66 − 4.5

x = 61.5

Interpretation: 61.5 inches is 1.5 standard deviations below the mean.

When Z-Scores Turn Into Percentiles

Some problems ask for “the probability of scoring above 91” or “what percentile is a z-score of 1.2?” That’s an area under the normal curve question. The typical flow is:

  1. Compute the z-score.
  2. Use a z-table or calculator to find the cumulative area to the left.
  3. Adjust for “above” or “between” by subtracting areas.

If you need a conceptual refresher on the standard normal curve and what those areas mean, the OpenStax discussion of the standard normal distribution connects z-scores to probabilities with clear visuals.

Common Mistakes

Mixing up μ and σ

The mean (μ) is the center. The standard deviation (σ) is the spread. Don’t subtract σ from x.

Forgetting the sign

If x is below the mean, z must be negative. Use parentheses when x − μ is negative.

Using the wrong “tail”

“Above” means right tail; “below” means left tail. For “between,” subtract two cumulative areas.

Not checking reasonableness

A z-score of 10 is extremely unlikely in most real datasets. Re-check arithmetic if you get huge values.

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How to Solve Z-Score Problems | Step-by-Step with Examples